FAQ
Frequently Asked Questions (FAQ)
1. What is RebuildYourBody?
RebuildYourBody is an online retailer based in the UK, offering a wide range of fitness equipment and lifestyle products from trusted international brands. We aim to make fitness accessible and help our customers stay active and motivated every day.
2. Where are your products shipped from?
Our products are sourced from verified UK and international suppliers. Depending on the brand and item, your order may be shipped directly from our UK warehouse or from our partner suppliers.
3. How long does delivery take?
Delivery times vary depending on the product and your location:
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UK orders: 3–7 business days
4. Do you offer returns or exchanges?
Yes, absolutely. We offer a clear and transparent return policy.
If your product arrives damaged or you’re not satisfied, you can return it within 14 days of delivery for a full refund or exchange. Please contact our support team before sending any items back.
5. How can I cancel my order?
If your order has not yet been shipped, please contact us as soon as possible at support@rebuild-yourbody.com to request cancellation.
Once the order has been dispatched, cancellations are no longer possible, but you can still initiate a return after delivery.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods.
All transactions are processed through secure and encrypted payment gateways to ensure your information is protected.
7. Are your products authentic?
Yes. All our products are 100% authentic and come from trusted brands such as SPORTNOW, HOMCOM, and other reputable manufacturers.
RebuildYourBody acts as a distributor, and we always display the original brand name for full transparency.
8. How can I contact customer support?
You can reach our dedicated support team via email at support@rebuild-yourbody.com.
We aim to respond to all inquiries within 24–48 hours (Monday–Friday).
9. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive discounts, fitness tips, and product launches.
10. Do you provide assembly or installation help?
Some of our fitness products may require assembly. Most items include an instruction manual, and some brands provide online guides or videos.
If you need extra assistance, our support team can direct you to the right resources.